- What information does Metastones™ collect from you, how do we collect information from you and how do we use it?
- With whom do we share your information?
- How can you update, correct or delete your personally identifiable information?
- What are your choices regarding collection, use and distribution of your information?
- What security precautions are in place to protect against the loss, misuse or alteration of your information?
- Use of “cookies.”
- Contacting Metastones™ about privacy questions or concerns.
When we refer to “Metastones™,” “we,” “us” or “our,” we mean Metalogy Sdn Bhd or the specific division, subsidiary, affiliate or Agent (defined below) that operates this Website, provides its content or processes information received through it, each as appropriate and applicable.
In order to operate the Website and provide you with information, products and services that may be requested by or of interest to you, we may also collect and retain Personal Information. “Personal Information” refers to information that identifies (whether directly or indirectly) a particular individual, such as information you provide on our forms, surveys, applications or similar online fields. Examples of Personal Information may include your name, postal address, e-mail address, telephone number, National Registration Identity Card number, date of birth or financial information (e.g., passwords, bank and other financial institution account numbers and billing address) and demographic information (e.g., zip code, hometown, gender, financial transaction history information and age.
WHAT PERSONAL INFORMATION DO WE GATHER?
When you visit this Website, you may provide Metastones™ with two types of information: Personal Information you knowingly and voluntarily choose to disclose, and information that we automatically collect as you browse this Website. We contract with other companies to provide certain services, including credit card processing, affiliate marketing and shipping. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Metastones™ and its affiliates.
The web servers that serve the Website may gather certain navigational information about where visitors go on our Website and information about the technical efficiencies of our Website and services. In the process of gathering navigational information, anonymous information may be collected which will provide information regarding a visitor’s use of our Website. Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual. Examples of anonymous information may include information about your Internet browser, domain type, service provider and IP address information collected through tracking technologies (see “How We May Collect Your Information,” below, for additional information regarding our use of tracking technologies) and aggregated or de-identified data. We may also collect location information, which means information that may be collected by certain mobile applications and that identifies your physical location. This information may be collected from your mobile device’s location-aware features when you request certain services that are dependent on your physical location.
HOW MAY WE COLLECT YOUR INFORMATION?
The methods that we use includes:-
- Information Collected and Stored Automatically
- Your IP Address
- Like most e-commerce websites, each time you visit any Website, we may automatically collect your IP address and the web page from which you came. In order to administer and optimize the Websites for you and to diagnose potential issues with our Website, we may use your IP address to help identify you and to gather broad demographic information about you. We may also supplement this information with Website traffic information that is collected automatically when you visit our Website, and with information acquired from our joint marketing partners, third parties and our affiliated companies.
We may use a browser feature known as a “cookie.” A cookie is a piece of data stored on the computer that runs an Internet browser and is commonly used to store information about a consumer’s online activities, including information such as the content or advertisements that a consumer views or the pages a consumer visits within a particular website. It can contain information about you, your computer, your browser, your session, the websites you visit and other information about you or others who use, or have used, the computer or browser you use to access the Internet. Cookies are used for record-keeping purposes: the stored information can be retrieved by our website server when you return to the website. This allows us to personalize or regulate the use of this Website, and it also permits us to automate the access and data entry functions of this Website (e.g., login information), and to tailor the appearance or presentation of this Website to your preferences or interests. The cookies we use, if any, are not linked to any Personal Information while using this Website unless you have given us permission to link Personal Information to one or more cookies. Please note that you give us that permission any time you register on this Website, use or conduct a transaction through this Website, or identify yourself or the computer you are using through this Website.
Most or all browsers permit you to disable or reject cookies. You can do this by adjusting your preferences in the browser. (Metastones™ does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to “Do Not Track” signals.) Accordingly, your selection of the “Do Not Track” option provided by your browser may not have any effect on our analytics or tracking tools. Use the “Help” feature of your browser to obtain more information about refusing cookies. If you set the browser you use to reject cookies, you may not be able to access the Websites or use the full functionality of the Website, or it may take additional time to utilize such functionality. If you opt to reject cookies, you may need to re-register with us every time you visit our Website. Your continued use of our Website reflects your consent to allow additional cookies to be placed on your computer to help you navigate the Website.
We may use local shared objects, sometimes known as Flash cookies, to store your preferences and to assist with online authentication by allowing us to recognize you and your device when you return to the Website. This permits us to display content based upon what you view on our Website to personalize your use of our services. Our Agents (defined below) also may use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount and type of data they collect, as well as how data is stored. Cookie management tools provided by your device or browser will not remove Flash cookies. If you disable Flash cookies, you will not have access to many features that make your user experience more efficient.
PIXEL TAGS, WEB BEACONS, CLEAR GIF’S AND OTHER SIMILAR TECHNOLOGIES
As you use the Internet, a trail of electronic information is left at each website you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a website’s server. Clickstream data can identify the type of computer and browsing software you use and the address of the website from which you linked to the Website. We may use clickstream data as a form of non-Personal Information to anonymously determine how much time visitors spend on each page of the Website, how visitors navigate throughout the Website and how we may tailor our web pages to better meet the needs of visitors
We or our hosting provider may collect traffic information from visitors for statistical analysis and Website improvement. When you access the Websites, we or our hosting provider may collect information about your visit in a log file on a server. Log file information may include, but is not limited to, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We or our hosting provider use this information to analyze trends, administer sites, track users’ movements in the aggregate, and gather demographic information for aggregate use. We and/or our hosting provider may review this information to better understand overall trends and to determine what kinds of content are popular with and useful to users.
INFORMATION OTHER WEBSITES COLLECT FROM YOU
INFORMATION YOU VOLUNTARILY SUBMIT
We collect and store any information you enter on this Website or provide to Metastones™ in other contacts we have with you. Information is collected from visitors to this Website, including in the areas described below, as applicable. During the online ordering process, you can review, change or delete personally identifiable information that you have submitted. You may change any of your personally identifiable information in your account online at any time. You may request to have the information on your account deleted or removed, although you cannot delete information associated with past purchases.
Contact Information - If you contact Metastones™’s customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with this Website, we may collect such information in a file specific to you. If you contact Metastones™ through our feedback area or by calling one of our customer service representatives, we may ask for your name and e-mail address in order to send you a reply. If other users or third parties send Metastones™ correspondence about your activities or purchases on this Website, we may keep the information in a file specific to you.
Shopping and Website Registration - We collect IP addresses for the purposes of system administration, to gather broad demographic information, to report non-personally identifiable information to any of our advertisers, and to monitor the level of activity on this Website. We collect information from visitors to this Website regarding the URLs they came from, their IP addresses, domain types, the browser type used to come to this Website, the country, state and telephone area code where their servers are located, the pages of this Website that visitors viewed during their visit, and any search terms entered on this Website.
Placing Orders - When you order from Metastones™, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials.
Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains. These changes will be automatically kept for future use.
[Gift Certificates - If you purchase a gift certificate from this Website, you will give Metastones™ the recipient’s name, email address and phone number for the recipient. The recipient information you give Metastones™ will only be used to send the gift certificate and for no other purpose.]
Online Surveys - In order to improve our services to you, we sometimes ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although non-personally identifiable information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Newsletters – From time to time, we may provide free newsletters and promotional e-mails as a service to our customers. We may periodically send you newsletters and e-mails listing current specials and deals. To stop receiving our newsletter, follow the instructions given in said newsletter.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use your Personal Information to communicate with you if and when necessary in connection with your use of this Website, to respond to your questions, or to send you material and information you request. We may also use your Personal Information to:
Personalize your Website experience and allow Metastones™ to deliver the type of content and product information in which you are most interested;
Process your orders for products and services;
Respond to any questions you may have;
Respond directly to you for clarification of your questions;
Process your request for materials or information;
Register you for an event, contest or sweepstakes, if you request it;
We may also use collected information in order to help diagnose problems with our servers, and to administer this Website.
We may use your e-mail address to provide customer service information or answer your questions and requests. We may also occasionally send you our e-mail updates, notifications or other information about our products and services or about the products and services of our affiliated companies. We may share your e-mail address with our affiliated companies to enable them to send you e mails directly regarding their products and services, sales and other promotions. We include information in each commercial e mail that allows you to opt out of receiving future communications.
If you provide us with your phone number, you may receive telephone contact from us for customer service purposes, and to assist us in responding to your requests and questions. We may retain this information for business and marketing purposes and to help us with future requests from you. We may occasionally use your phone number to contact you with updates or other promotional information about our products and services or those of our affiliated companies in which you may be interested. We may also make your Personal Information available to our affiliated companies to enable them to contact you directly with their promotional information, such as information about their products and services, sales and other promotions.
By engaging in any kind of activity on the Website that uses financial information, you consent to our using your financial information, or providing your financial information to our service providers and to such third parties as we determine is necessary, to process your transactions. These third parties may include banking institutions used to process these transactions. Any of these various third parties are authorized to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control.
We may use demographic information to tailor the Websites and communications to the interests of our users. We may share anonymous, aggregated (grouped) demographic information with our advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. If you consent to have us share, or we are otherwise allowed to share, your Personal Information, as described herein, then the demographic information that we provide to third parties may be linked to your Personal Information so that such third parties will be able to know about your demographic information on a non-anonymous basis.
We also may use all information we collect to analyze statistical use patterns and demographic data (basically, where our visitors come from and what demographic characteristics they have) and to improve this Website to better serve our customers. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We may also prepare and keep statistical records and other data about you and other users of this Website, but we do so in a way that does not identify you or any other user personally. We may hire third parties to help Metastones™ collect and analyze such data, and we may share such statistical data with third parties. Again, such statistical data will not specifically identify you or any other user. We use this information to help us make this Website more useful to visitors - to learn about the number of visitors to this Website, what part(s) of this Website they are interested in, how long they use this Website, and the types of technology our visitors use.